FAQ
May I initiate a return of the product and request a refund?
Certainly! We are dedicated to ensuring your satisfaction. Should you require a return, kindly reach out to us within 10 days of receiving your order, specifying the reason for return. We will provide detailed instructions for the return process. Please note that returns cannot be processed without prior notification. Refunds will be issued through the original payment method; however, for payments made via credit/debit card or bank account, a processing period may be necessary to complete the credit transaction, as determined by our credit card settlement service provider PayPal and your bank.
How should I address a damaged phone case during the shipping process?
Due to various reasons, such as natural disasters, your item may incur damage in transit.
In the event of damage during shipping, we will promptly initiate the return process, ensuring that upon inspection and confirmation of the underlying cause of damage by our logistics partners, you will receive a refund or replacement.
If you receive a damaged item, please contact our customer center or reach out to us via email at [email protected] and we will assist you with the return process.
Does the website offer a return and exchange policy?
We aim for your complete satisfaction with your purchased products. If, for any reason, you are dissatisfied with your order, you may return it within 30 days of receipt for a full refund or exchange. Please refer to our return policy for detailed instructions on initiating a return.
Where can I locate tracking information for my order?
Your order confirmation email contains detailed order information, including the order number. You will also receive a tracking number, which you can use to monitor the status of your order.
How should I select the size of a phone case?
When choosing a phone case, ensure that you select a size compatible with your phone model to ensure complete coverage and protection.
Would a phone case lead to overheating of the phone?
Most phone cases do not cause overheating, but thicker or more sealed cases might lead to heating during prolonged use.
How does one install a phone case?
Most phone cases can be easily installed on a phone through simple insertion or attachment methods. Follow the instructions provided with the phone case or refer to installation videos for guidance.
Safety and Shopping Guidelines
How can a phone case be maintained for durability?
Avoid exposing the phone case to extreme temperatures, regularly clean the phone case, and prevent excessive bending or stretching to prolong its lifespan.
I just placed an order, but the size I ordered is incorrect or my delivery address is wrong. What can I do?
If you notice any errors upon placing your order, please contact our customer service team promptly. If your order has not been shipped, we can assist you in changing the size or delivery address. If the order has already been dispatched, we will make every effort to help resolve the issue, which may entail additional shipping fees or other remedial measures.
If I have sensitivity concerns regarding phone case materials (e.g., allergies to certain materials), do you offer alternative options?
If you have sensitivities to certain common materials used in phone cases (such as specific metals or plastics), it is crucial to explore alternative choices to avoid any allergic reactions or discomfort. Consult our customer service team for guidance on avoiding allergenic components.